Refund policy

Refund Policy for Aura Linen At Aura Linen, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure a hassle-free experience. 

 Refund Eligibility: - Time Frame: You have 30 days from the date of delivery to request a refund. - Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

How to Request a Refund: 1. Contact Us: Reach out to our customer service team at aura.linen.co@gmail.com or call us at +1602-317-7798. Please provide your order number and details about the item you wish to return. 2. Return Instructions: We will provide you with instructions on how to return your item. Please ensure that the item is securely packaged to prevent damage during transit. 3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. 

Refund Process: - Once we receive your returned item, we will inspect it to ensure it meets our refund eligibility criteria. - If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method. '

Exchanges: If you would like to exchange an item for a different size or color, please contact us at aura.linen.co@gmail.com for assistance. We will guide you through the exchange process.

Non-Refundable Items: - Gift cards - Sale items (unless stated otherwise) For any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We are here to help! Thank you for choosing [Your Brand Name]! --- Feel free to customize the details, such as contact information and specific terms, to fit your brand's needs!